Author: Richard Riche

Richard specialises in helping you build real human communication skills. Employee Engagement / Experience, Emotional Intelligence skills, building high performance teams and a great place you want to work. TED style speaking and presentation skills. Training, consulting and coaching.

Social support at work

Groundbreaking research demonstrates that when it comes to social support at work the support you offer provides greater returns over time, than the support you get.

Our energy hungry attention spotlight

Using our attentional spotlight is energetically costly so we need to use it sparingly. The functions using the pre-frontal cortex of our brains require considerably more resources than we …

Beware the amygdala hijack

An amygdala hijack is when we have an immediate and overwhelming emotional response to an event. An amygdala hijack triggers a “fight-or-flight” response in our brains which takes over …

Tips on research for presentations

Avoid “consultantese” - the temptation to shovel a truckload of statistics and facts at your audience. Your speech should be supported by the facts and research; it should not …

What is Intrinsic Motivation 3.0?

Research shows that external rewards (and punishment) can be effective for algorithmic tasks, but they can have a devastating impact on heuristic tasks. Intrinsic motivators involve engaging in a …

Winning over upset customers

Friction between you and a difficult customer is often made worse by how you interpret their behaviour. Get the full picture. Additionally although the customer's anger may seem to …

Tips for handling Group Presentations

Group presentations are often done poorly. The problem is often a combination of poor planning and coordination between group members and a fear of public speaking. Have each speaker …

Email tips to get your message across

Keep your emails brief and focused on just one topic, this makes them more productive. Lengthy emails with multiple requests, too much information or multiple objectives hidden in the …

Body language tips for speakers

Body language tips to improve your speaking Improving your understanding and delivery of nonverbal communication takes time and practice to improve. First we need to recognise the power of …

A compelling call-to-action

Before developing your call-to-action, be clear on what action you’d like your audience to take. Build the interaction around that call-to-action and point people to the next step.

4 key drivers of employee engagement

The ability to engage and retain valuable employees and their intrinsic knowledge has a significant impact on an organisation's bottom line. The attitude and actions of an employee's immediate …

Why should you have a Mentoring Programme?

A Mentoring Programme can be difficult to implement but have numerous benefits to the individual and the organisation. Benefits of developing a Mentoring Programme: Help with on-boarding: Mentoring can help smooth the process …

5 Effective mentorship programme elements

To create an effective mentorship programme certain essential elements are necessary. To avoid ineffective mentorship programmes be aware of these key elements, they can be warning signs of failure. 1. …

Tips on writing a Wedding Speech

Start by making some notes of stories and experiences that you’ve enjoyed with the bride, groom or couple. Take into account the audience’s cultural background, age, familiarity with the …

Tips on doing the wedding toast

Use stories and anecdotes to create an engaging wedding toast Long drawn out wedding toasts can put your guests to sleep. If you’re not used to public speaking don’t …

8 qualities of a great Mentor

What are the qualities of a great Mentor? Mentorship is becoming an essential element of dynamic innovative business. It helps develop talent and with Knowledge Management – sharing intrinsic knowledge. …

Mentorship a business essential

Mentorship programmes need to be aligned with the strategic goals of the organisation. The purpose of the relationship is to develop the protégé not only for the current job, …

Employee engagement: the SCARF model

The key discoveries from neuroscience that impact Performance feedback and employee engagement. Our ability to make decisions, solve problems and collaborate with others, is often directly impacted by our …

Presentation skills: Feel, show, say

Top Presentation skills tip. When speaking practice feeling the emotion, showing it in your face and body language, then saying your line for more natural body language and sincerity.

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