Performance feedback: Crave feedback
When customers give us feedback that something should be better, we can take it as an attack ... or as an opportunity to grow and develop better service. We …
Category: Development feedback
Tips on creating clear development feedback that can be heard and acted on. None of us like being told what to do. Development feedback needs to be structured in a manner that inspires action, rather than resistance.
Tapper and listener study a communication essential
How often have you wondered why someone listening to you talk is "slow" or "stupid"? The message seems blatantly obvious to you. Maybe you are falling into the tapper, …
Business coaching, cultivating the bottom line
The person who is engaged, feels like the company cares, what they do matters is more energised, has less sick days and presents a better face to your customers. …
Basic communication model a business tool
In any communication between two people, there is a sender and a receiver; for example me writing this blog, and you reading this. The problem is that the ideas, …
The Importance of listening
We all love the sound of our own voices. In order to connect with clients and build relationships we need to take the time to listen, pay attention and …
Performance feedback: Not all praise is equal
Beware not all praise is created equal... In work or parenting situation be aware - sometimes praise of an individual can set them back. When praising children or adults …
Seek first to understand
We all desire to be understood. Yearn to have another person "get" us, understand who we are and what we need.
