Category: Development feedback

When customers give us feedback that something should be better, we can take it as an attack ... or as an opportunity to grow and develop better service. We …

How often have you wondered why someone listening to you talk is "slow" or "stupid"? The message seems blatantly obvious to you. Maybe you are falling into the tapper, …

The person who is engaged, feels like the company cares, what they do matters is more energised, has less sick days and presents a better face to your customers. …

In any communication between two people, there is a sender and a receiver; for example me writing this blog, and you reading this. The problem is that the ideas, …

We all love the sound of our own voices. In order to connect with clients and build relationships we need to take the time to listen, pay attention and …

Beware not all praise is created equal... In work or parenting situation be aware - sometimes praise of an individual can set them back. When praising children or adults …

We all desire to be understood. Yearn to have another person "get" us, understand who we are and what we need.