Category: Emotional intelligence

Emotional intelligence training to help build Emotionally Intelligent teams, increase Employee Engagement and your triple bottom line. Emotional intelligence comprises 4 key areas. Self awareness, self management, social awareness and relationship management

Winning over upset customers

Friction between you and a difficult customer is often made worse by how you interpret their behaviour. Get the full picture. Additionally although the customer's anger may seem to …

8 qualities of a great Mentor

What are the qualities of a great Mentor? Mentorship is becoming an essential element of dynamic innovative business. It helps develop talent and with Knowledge Management – sharing intrinsic knowledge. …

Mentorship a business essential

Mentorship programmes need to be aligned with the strategic goals of the organisation. The purpose of the relationship is to develop the protégé not only for the current job, …

Self esteem build or bust

The short-term ego hit we get from this criticism last less and less, and we end up feeling worse about ourselves, requiring yet another hit of superiority. This critical …

Law of giving- a business essential

In a business relationships the one who gives more, becomes invested more. The one who receives more, and gives less, is less invested. In order to create deeper connection …

mind shadows and mental tape loops

The ideas and perspectives in our heads that, while unexamined, overshadow our confidence and leave us feeling nervous and anxious. An idea or repeated thought about yourself that is …

Contact us