Category: Emotional intelligence

Social awareness is your ability to accurately pick up on other people’s emotions and understand what is really going on with them This means noticing how other people are feeling …

Self-management is your ability to act or not act It is entirely dependent on your self-awareness and it is the ability to use your awareness to stay flexible and direct …

Self-awareness is about understanding what makes you tick Self-awareness is your ability to accurately notice your own emotions in the moment and understand your typical reactions.  Becoming more self-aware requires …

Friction between you and a difficult customer is often made worse by how you interpret their behaviour. Get the full picture. Additionally although the customer's anger may seem to …

Understanding David Rock’s SCARF model can help us reduce conflict. Understanding that the brain seeks pleasure and strives to avoid pain helps us become aware of the triggers that …

We believe what we see above that which we hear. Still the most powerful method to persuade or to positively change behaviour is to demonstrate the desired behaviour. For …

What are the qualities of a great Mentor? Mentorship is becoming an essential element of dynamic innovative business. It helps develop talent and with Knowledge Management – sharing intrinsic knowledge. …

Mentorship programmes need to be aligned with the strategic goals of the organisation. The purpose of the relationship is to develop the protégé not only for the current job, …

Our values drive behaviour Imagine if you were handed a treasure map and told that if you found the treasure hidden where X marks the spot, your life would …

The short-term ego hit we get from this criticism last less and less, and we end up feeling worse about ourselves, requiring yet another hit of superiority. This critical …

In a business relationships the one who gives more, becomes invested more. The one who receives more, and gives less, is less invested. In order to create deeper connection …

Remember "The fish rots from the head down."

Is it a rush, chaotic and manipulative or a fun, exciting, rich journey that enriches your life? What is the quality of your journey? The emotional goal relates directly …

Have fun. If someone insults you instead of taking it as an insult try twisting it as a weird compliment. It has two affects, it helps you learn to …

The ideas and perspectives in our heads that, while unexamined, overshadow our confidence and leave us feeling nervous and anxious. An idea or repeated thought about yourself that is …