Employee Engagement Archive

Harnessing the power of psychological safety at work

What is psychological safety? Psychological safety is dependant on how safe we feel it is to take interpersonal risks at work. Psychological safety questions: Are my ideas/contributions welcome here, or will they be picked apart or ridiculed? Will I be accepted by my colleagues or excluded for offering a different point of view? Is it ok to admit I don’t understand something? Do we share or …

End boring meetings with the standing meeting

Similar to teamwork in sports, at work if any team member is not aligned with the strategic goals or pulling their weight, the rest of the team may suffer for it. It is important to watch for members of the team who don’t seem to pay attention when others are speaking, or always give vague updates about what they’re working on. It may mean they …

Scrap annual rated performance reviews – then what?

Life after you scrap annual rated performance reviews Will you follow Deloitte, Adobe, Microsoft and Accenture and scrap annual rated performance reviews? If so the question is what to do next?  Organisations are nervous to scrap annual reviews as: They want a fair and validated way to distribute compensation increases They need a record of low performance when dismissal is required They need performance data in an employee’s file for succession …

7 Steps to improve your personal Employee Engagement levels

Don’t wait for your manager or organisation to engage you – take ownership and start to improve your personal Employee Engagement levels now.  Many things can influence whether or not we are fully engaged – changes in the organisation (particularly a change in/by a direct supervisor), our situation at home, the behaviour of our colleagues, challenging project changes and even world events. We can’t stay fully engaged without putting in a little …

5 of my favourite TED talks

The Power of TED Talks are that they are engaging, have a clear message we can relate to and hardly ever have any "Death by PowerPoint" to put us to sleep. TED Talks make learning fun and entertaining.

Why in customer service “The customer is always right” is WRONG

In customer service we need to recognise the customer is a human being who deserves to be treated with dignity and respect, this does not mean they are always right. The idea of the customer is “always right” originated with Harry Selfridge, the founder of Selfridge’s department store in London, in 1909. The concept is often used by businesses to convince customers that they will …

Business psychology for success

The study of Psychology in business is not about telling business what to do but a reciprocal relationship which draws insights from those with experience of what works at work and shares new finding which can shape new behaviours and practices.

Creating an innovation culture

To create an innovation culture employees need to have a clear sense of what is expected of them, your long-term goals, and values. Your values should not only be promoted through your annual reports and beautiful artwork, but be manifest in how members of the organisation behave and spend their time.