Category: Employee Engagement

It is when we utilise the results of the Employee Engagement survey we improve our culture and our engagement scores.

Motivational posters, beautiful videos set to popular songs and lapel pins can be a small part of a multi-layered change strategy, but on their own they are more likely …

Effective and Emotionally Intelligent performance management drives behaviours that increase engagement, embed these behaviours in the organisation's culture all in alignment with the organisation's strategic goals.

The right organisational change model can make all the difference when implementing Employee Engagement or culture change within an organisation.

Unfortunately the success rate of major change initiatives is only just over 50%. The biggest obstacles to change management are poor communication and a lack of stakeholder buy-in.

Follow up and follow through are essential to successful engagement and culture change. Many employees are tired of hearing that they are important, they want action!

Do you feel like people sometimes don’t listen to you at work? We’re all guilty of not listening at one point or another in our lives. We tune others …

Gallup has identified a strong statistically significant link between levels of employee engagement, leadership effectiveness, and organisational success. The quality of the relationship with an employee’s immediate manager was …

Effective Engaged leaders use every touchpoint, opportunity and a variety of communication channels to reinforce and recognise the organisation's commitment to employee engagement and building and engaged innovative people-centric …

Engagement, similar to discretionary behaviour, is brought to the table by employees, not something done to them. A key driver of employee engagement is the employee's sense of feeling …

Organisations can optimise their business results when their employees are fully engaged, have the opportunity to be more creative, and their interests are aligned with business outcomes. As employers …

Research suggests that workplaces with a solid organisational culture and positive work environment have a higher rate of employee satisfaction, Building Employee Engagement, productivity, employee retention as well as …

The 5 core Emotional Intelligence Skills in business – The X-Factor for Employee Engagement and success Business is all about relationships. Emotional Intelligence skills help increase Engagement (internal relationships) and build …

A culture audit uncovers vital information about the health of your organisation.

Discretionary effort is fuelled by our passion and is linked to our willingness to go the “extra mile” beyond the letter of our job description.

Strategy communication tips: How do you share a strategy effectively within your organisation? These Effective strategy communication tips can help persuade employees of the importance and relevance of their …

In today’s highly competitive economy, building a Great place to work is one of the greatest competitive strengths we can have.

Are you acknowledging and rewarding the right attitudes and behaviours to build an Emotionally Intelligent attitude? What gets measured and acknowledged in your organisation gets repeated.

The most effective managers and leaders strategically align their employee engagement efforts and communicate these ideas though their actions daily.

Many books talk about the “sandwich” feedback technique, starting and ending with a compliment. This is generally very poorly received as the compliments are often a last minute platitude.

Performance conversations are often not handled well in many organisations. Most of us don't like to be told what to do and we sometimes do the opposite of what …

Nobody wants their time wasted by attending an unproductive meeting. Meetings can eat up days of productive time if inefficiently planned and run. An effective meeting helps you achieve …

Happiness benefits: Does your organisation pay lip service to the idea that “people are our greatest asset” or do they do something about it? Unfortunately in practice in many …

The conversations about building purposeful work is rapidly evolving with the emergence of new research focused on happiness and meaningful work (positive psychology). Similar to technology, purpose has become …

To improve our mental health and our ability to combat stress, it is important to surround ourselves with at least a few good friends and confidants. Social support helps …

Numerous studies have shown the positive effects of laughter on our physical and mental health. Happiness comes from being in the moment while constantly striving for perfection practically guarantees …

The Leadership lessons from legos are that doing meaningful work is rewarding in itself, and we are more willing to do more work for less pay when we feel …

Build an attitude of gratitude into your workplace. Experiments by psychologists Grant and Gino found that a simple “thank you” from a manager gave people a strong sense of …

Many think that success leads to happiness, but research shows our brains work the opposite way round. Here are seven tips to increase our levels of positivity.

We tend to judge others by their actions, and ourselves by our intent. Strive for balance, look for the intent behind other’s actions and ensure our actions are clear.

Cognitive-dissonance is only one of many biases that impact our relationships and colour our experience of life every day. We don’t like to believe that we could be wrong, …

The Benjamin Franklin Effect shows we grow to like people for whom we do nice things building social support with others.

Our brains love personal and emotionally compelling stories; they engage more of our brains and therefore are easier to remember than a set of facts.

Using our attentional spotlight is energetically costly so we need to use it sparingly. The functions using the pre-frontal cortex of our brains require considerably more resources than we …

Research has found that willpower is a limited form of mental energy that runs out as we use it. Unfortunately these depleting events are all too common in our …

The best approach to the GROW model is to remember that as a peer coach we are not necessarily an expert in the other person’s challenges. The model requires …

Emotional Intelligence: A vital skill for leaders is to become more self-aware, and to be able to recognise their (and other’s) emotions as they happen. Effective leaders learn to …

Imagine coming to work each day and being surrounded by team members who truly want to do a great job in everything they do. We can’t motivate someone else, …

Research shows that external rewards (and punishment) can be effective for algorithmic tasks, but they can have a devastating impact on heuristic tasks. Intrinsic motivators involve engaging in a …

Research shows that part of resilience is how you appraise the situation. Do you see the situation as a challenge or a threat?

Flow is the mental state of in which we perform an activity while fully immersed in a feeling of energised focus, full involvement, and enjoyment. Daniel Pink focuses on …

As emotional beings dealing with upset or disappointed customers can be challenging. Follow this step by step process to deal with difficult customers.

A clear strategic communication plan needs to be sculpted for the needs of each audience in order to communicate clearly and effectively.

Relationship management is using your awareness of your own emotions and those of others to manage interactions successfully Relationship management involves clear communication and effective handling of conflict. It is the …

Social awareness is your ability to accurately pick up on other people’s emotions and understand what is really going on with them This means noticing how other people are feeling …

Self-management is your ability to act or not act It is entirely dependent on your self-awareness and it is the ability to use your awareness to stay flexible and direct …

Self-awareness is about understanding what makes you tick Self-awareness is your ability to accurately notice your own emotions in the moment and understand your typical reactions.  Becoming more self-aware requires …

Listening is not always easy. Be in the moment. In order to be a successful listener we must be physically and mentally present.

Friction between you and a difficult customer is often made worse by how you interpret their behaviour. Get the full picture. Additionally although the customer's anger may seem to …

Keep your emails brief and focused on just one topic, this makes them more productive. Lengthy emails with multiple requests, too much information or multiple objectives hidden in the …

A communication strategy can be prepared for a variety of internal and external communication scenarios When creating a communications strategy it is important to remember that it is not …

Communication that is clear and understood saves time and money, improves customer scores, and helps increase employee engagement levels.

How accurate is the communication participants receive? Is the information accurate and available when required, or is there a lack of information and satisfaction with the communication available?

The facilitator must be open to ideas and thoughts from the focus group members, and not just concentrate on trying to get answers to pre-set questions or find the …

A communications strategy is the tool that helps support the organisation's strategy for customers, employees and partners. It is the who, what, why, when, where and how of effective …

Change can be scary and adapting to change is often complex and messy. Tasks are easy to list, but behaviour and long-held habits are not always so easy to …

Keep your message clear and simple. Develop a checklist of what needs to be communicated, to whom and when. Set clear objectives and assess whether you have met them.

In a fast moving multimedia world we need to ensure our communication is effective and clear.

The ability to engage and retain valuable employees and their intrinsic knowledge has a significant impact on an organisation's bottom line. The attitude and actions of an employee's immediate …

Employees that are engaged become more productive and efficient, positively affecting the company’s bottom line.

In a fast moving multimedia world we need to ensure our communication is effective and clear. The aim is to discover what is working, what needs adjustment and what …

A Mentoring Programme can be difficult to implement but have numerous benefits to the individual and the organisation. Benefits of developing a Mentoring Programme: Help with on-boarding: Mentoring can help smooth the process …

To create an effective mentorship programme certain essential elements are necessary. To avoid ineffective mentorship programmes be aware of these key elements, they can be warning signs of failure. 1. …

What are the qualities of a great Mentor? Mentorship is becoming an essential element of dynamic innovative business. It helps develop talent and with Knowledge Management – sharing intrinsic knowledge. …

Mentorship programmes need to be aligned with the strategic goals of the organisation. The purpose of the relationship is to develop the protégé not only for the current job, …

The key discoveries from neuroscience that impact Performance feedback and employee engagement. Our ability to make decisions, solve problems and collaborate with others, is often directly impacted by our …

Leadership means we are always on stage “What you do teaches faster, and has a lasting impression, far beyond what you say.” T.F. Hodge Part of our job, as …