Category: Human communication skills

Tips on creating clear congruent communication that engages our audience and leads to congruent  action.

Fridge choice overwhelm issue

Using the analogy of a child stand in front of a fridge full of cold drinks to understand the impact of choice overwhelm. The fear of making the wrong …

Performance feedback: Three times tips

The Tipping Point, for teams and individuals, is a Positivity Ratio of at least three times (3:1). Every interaction impacts your positive to negative ratio. Operate inside the three-times-positive …

Slide design: Lessons from TED

TED talks aim to persuade, influence and change the way we Think and Act. We should be aiming to do the same thing in our business presentations. No more …

Create a positive Feedback Culture

What leaders do the rest of the organisation will imitate, bad or good behaviour. Organisations with a strong feedback culture tend to perform better. The transparent approach ensures the …

Benefits of a positive workplace

Positivity creates the opportunity for human moments that transcend a smiling face and hopeful thoughts. A positive work environment impacts our body chemistry, reduces stress and improves creativity and …

Effective training tips for development

Start by determining what training is required, in order to deliver products or services to the customer (internal or external customers), in a manner that increases customer engagement and …

Engaging people in business change

Change is a part of every organisation. Unfortunately many change initiatives fail to consider how the changes impact the people involved, and thus most change initiatives fail. In order …

Communication in Change Management


Change efforts often succeed or fail on the strength of communications. Research shows it’s almost impossible to over-communicate when instigating and leading change. Focus on the “Why should I …

One Clear Message Google Search tips

Do your staff waste valuable time with poorly formatted search queries? Use this simple table of our top Google search tips to make communication with this amazing search engine …

You are the message as a leader

A lack of information can cause more harm than an oversupply, as fear can start rumours. Congruent Communication should be a priority for managers at every level of the …

Emotional buy-in in speaking

When building a relationship, speaking or making a sale remember to appeal to the emotional nature of your audience. People make decisions, and buy in, emotionally and then intellectually …

Demonstrate self esteem at work

We teach other people how to treat us .... by the way we treat ourselves and others. We each have different experiences - frame of references ...how is anyone …

Need 4 Clear Steps

In our business and relationship communication this means we need to create a clear path for clients or our partner to take once we raise the issue. If we …

Smile power in business

Don't wait for others to smile at you ... take this life altering step first ...Smile! :-D Nothing changes things like the power of a genuine smile. A smile …

Clear writing engages in business

Do you know how to engage your readers? Clear writing helps engage our readers and communicates our message more effectively. Clear writing is logically arranged making it almost effortless …

Mirror neurons in the brain

Storytelling is a great way to activate these 'mirror neurons', allowing us to experience new behaviour or a new culture. We can watch someone do something then trying it …

Strategy stories to increase buy-in

Do your employees understand what your vision and mission statement mean? Strategy Stories can help people understand what is meant by the vision and mission statements Leaders are so …

10 top speaking tips

The audience and message matter. Focus on your audience, answer their questions “Why should I listen, why should I care?” Forget your own anxieties and focus on your message, …

Team building through improv

Team building games can effectively improve the experience of empathy, enabling members to see a different side of each other. As human beings we naturally want to care. We …

What is corporate culture?

Corporate culture is the personality, values, conduct and attitude of the business or individuals comprising the business. The culture lies between plans made, the written rules and the reality …

10 powerful speech tips

Crave feedback and improve your speech on every level. This is the difference between good and great! Also remember feedback is an opinion, one perspective. You need to own …

The Importance of listening

We all love the sound of our own voices. In order to connect with clients and build relationships we need to take the time to listen, pay attention and …

Kaizen – small steps

Why Kaizen? It helps bypasses fear, fight-or-flight, amygdala flooding response, and helps creates new connections in the brain. Small steps are far easier to make that large steps. Many …

The kiss test communicate analogy

The Kiss Test is how we kiss, or how we communicate, a business communication tip. Kiss Communication as it relates to business, an analogy of using feedback to improve …

Humour tips for speeches

Ensure the humour is relevant. Humour that is simply there to make the audience laugh can be distracting, and may make your audience miss the important point of your …

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