End boring meetings with the standing meeting

Similar to teamwork in sports, at work if any team member is not aligned with the strategic goals or pulling their weight, the rest of the team may suffer for it. It is important to watch for members of the team who don’t seem to pay attention when others are speaking, or always give vague updates about what they’re working on. It may mean they …

Scrap annual rated performance reviews – then what?

Life after you scrap annual rated performance reviews Will you follow Deloitte, Adobe, Microsoft and Accenture and scrap annual rated performance reviews? If so the question is what to do next?  Organisations are nervous to scrap annual reviews as: They want a fair and validated way to distribute compensation increases They need a record of low performance when dismissal is required They need performance data in an employee’s file for succession …

7 Steps to improve your personal Employee Engagement levels

Don’t wait for your manager or organisation to engage you – take ownership and start to improve your personal Employee Engagement levels now.  Many things can influence whether or not we are fully engaged – changes in the organisation (particularly a change in/by a direct supervisor), our situation at home, the behaviour of our colleagues, challenging project changes and even world events. We can’t stay fully engaged without putting in a little …

5 of my favourite TED talks

The Power of TED Talks are that they are engaging, have a clear message we can relate to and hardly ever have any "Death by PowerPoint" to put us to sleep. TED Talks make learning fun and entertaining.

Why in customer service “The customer is always right” is WRONG

In customer service we need to recognise the customer is a human being who deserves to be treated with dignity and respect, this does not mean they are always right. The idea of the customer is “always right” originated with Harry Selfridge, the founder of Selfridge’s department store in London, in 1909. The concept is often used by businesses to convince customers that they will …

Business psychology for success

The study of Psychology in business is not about telling business what to do but a reciprocal relationship which draws insights from those with experience of what works at work and shares new finding which can shape new behaviours and practices.

Creating an innovation culture

To create an innovation culture employees need to have a clear sense of what is expected of them, your long-term goals, and values. Your values should not only be promoted through your annual reports and beautiful artwork, but be manifest in how members of the organisation behave and spend their time.

Top 10 business storytelling tips

Business storytelling helps our audience recall more than a list of statistics or facts, but we still need to be sure our audience leaves with our key points. A simple story that is relatable and memorable is far more powerful than something foreign to your audience.

Top 10 reasons people tune you out at work

Do you feel like people sometimes don’t listen to you at work? We’re all guilty of not listening at one point or another in our lives. We tune others out while we’re busy, concentrating on a task or when we are reading. Though we try hard to multi-task between tasks we are not always able to listen to someone who’s trying to talk to …

The Gallup Q12 assessment for measuring Employee Engagement

Gallup has identified a strong statistically significant link between levels of employee engagement, leadership effectiveness, and organisational success. The quality of the relationship with an employee’s immediate manager was found to still be the most powerful determining factor of employee engagement.

An Employee Engagement survey is a good start

Effective Engaged leaders use every touchpoint, opportunity and a variety of communication channels to reinforce and recognise the organisation's commitment to employee engagement and building and engaged innovative people-centric culture. An Employee Engagement survey is a good start but requires action to be effective.

Learning to say no at work

Learning to say no at work is an Emotional Intelligence essential We are often afraid of the consequences of saying “no” because we see compliance as part of our role, for example in family matters. Other times we may feel that non-compliance will come at too high a price, e.g. you may not get that promotion or worse, lose the account or even your job. …

Emotional Intelligence Skills – the Employee Engagement X-factor

The 5 core Emotional Intelligence Skills in business – The X-Factor for Employee Engagement and success Business is all about relationships. Emotional Intelligence skills help increase Engagement (internal relationships) and build better customer relationships (external relationships). Perceiving – This is our ability to be aware of and understand our emotional state, as well as the emotional states of others.  It is about being aware of emotional signals and being able to accurately identify …

Effective strategy communication tips

Strategy communication tips: How do you share a strategy effectively within your organisation? These Effective strategy communication tips can help persuade employees of the importance and relevance of their company’s purpose (why we exist), and strategic goals (what we are going to do). These communication strategies will help you more effectively reach your employees, and gain buy-in that advances your strategy and improves your results. …

Brain smart time management

Our ability to utilise the time we have is more important than having time alone. Understanding why we procrastinate, the dangers of multitasking and managing our attention and energy are essential parts of Brain Smart time management.

Top KPI feedback tips

Many books talk about the “sandwich” feedback technique, starting and ending with a compliment. This is generally very poorly received as the compliments are often a last minute platitude.

Image selection in slide design

Image selection in slide design is about more than just typing the word or concept into Google, it is about clarifying your message and making each slide count. They say a picture is worth a thousand words, but using the wrong picture can be distracting and create confusion.

Preparing for difficult conversations

When preparing for difficult conversations about behaviour, attitude or performance keep these top tips in mind. Approach it as a conversation, not a lecture! Gain perspective and remember our attitude towards the process helps shape it.

Receiving feedback for development

Performance conversations are often not handled well in many organisations. Most of us don't like to be told what to do and we sometimes do the opposite of what we are told, even when the information would be helpful. Learning to hear and act on feedback is a skill we all need to learn in order to keep growing and developing skills.

Think billboard in slide design

Effective slides are designed to augment your message - not be your message (notes) or a distraction (clutter). When designing slides avoid to "death by Powerpoint" think billboard (a simple focus slide which augments your message and can be understood in 3 seconds).

Happiness benefits at work

Happiness benefits: Does your organisation pay lip service to the idea that “people are our greatest asset” or do they do something about it? Unfortunately in practice in many organisations short-term money decisions often trump people decisions, no matter how much they pay lip service to the idea that people are their most important asset. Luckily positive psychology research is changing the conversations around employee …

The Purpose economy as a business essential

The conversations about building purposeful work is rapidly evolving with the emergence of new research focused on happiness and meaningful work (positive psychology). Similar to technology, purpose has become a business imperative to keep up with fast paced change.

The benefits of social support

To improve our mental health and our ability to combat stress, it is important to surround ourselves with at least a few good friends and confidants. Social support helps reduce stress and build Employee Engagement in your team.

10 tips to help create happiness

Numerous studies have shown the positive effects of laughter on our physical and mental health. Happiness comes from being in the moment while constantly striving for perfection practically guarantees that we’ll be unhappy.

Leadership lessons from Legos

The Leadership lessons from legos are that doing meaningful work is rewarding in itself, and we are more willing to do more work for less pay when we feel our work has some sort of purpose (even if it is minuscule).