Be happier at work now

Many think that success leads to happiness, but research shows our brains work the opposite way round. Here are seven tips to increase our levels of positivity.

Cognitive Dissonance and social support

Cognitive-dissonance is only one of many biases that impact our relationships and colour our experience of life every day. We don’t like to believe that we could be wrong, so some of us may limit our intake of new information or avoid new ways of thinking that don’t fit in with our pre-existing beliefs. Psychologists call this the “confirmation bias.”

Social support at work

Groundbreaking research demonstrates that when it comes to social support at work the support you offer provides greater returns over time, than the support you get.

Beware the amygdala hijack

An amygdala hijack is when we have an immediate and overwhelming emotional response to an event. An amygdala hijack triggers a “fight-or-flight” response in our brains which takes over control from our logical rational faculties.

Tips on research for presentations

Avoid “consultantese” - the temptation to shovel a truckload of statistics and facts at your audience. Your speech should be supported by the facts and research; it should not be just the facts and research. What does the audience actually need to know?

Simple workshop debrief for embedded learning

After running presentation skills training or a workshop to build Emotionally Intelligent teams we have found it important to recap and run a debrief with the participants. This helps embed the ideas and give them an action step to take when they leave the training.

The GROW model for peer coaching and mentoring

The best approach to the GROW model is to remember that as a peer coach we are not necessarily an expert in the other person’s challenges. The model requires us to act as a facilitator, helping the mentee/coachee reflect and select the best options for them.

Igniting intrinsically motivated teams

Imagine coming to work each day and being surrounded by team members who truly want to do a great job in everything they do. We can’t motivate someone else, motivation comes from within, however we can inspire motivation and create an environment in which motivation thrives.

What is Intrinsic Motivation 3.0?

Research shows that external rewards (and punishment) can be effective for algorithmic tasks, but they can have a devastating impact on heuristic tasks. Intrinsic motivators involve engaging in a behaviour because it is personally rewarding and normally involve heuristic tasks.

The flow of intrinsic motivation 3.0

Flow is the mental state of in which we perform an activity while fully immersed in a feeling of energised focus, full involvement, and enjoyment. Daniel Pink focuses on self-actualisation as the key to employee motivation. Maslow's hierarchy of needs suggests that motivation flows from the more demanding lower survival levels to the higher aspirational levels. Pink suggests self-actualisation be divided into driving motives of …

Relationship management an Emotional Intelligence imperative

Relationship management is using your awareness of your own emotions and those of others to manage interactions successfully Relationship management involves clear communication and effective handling of conflict. It is the bond you build with others over time. You need to be able to see the benefit of connecting with many different people, even those you are not so fond of. Solid relationships are something that should …

Social awareness an Emotional Intelligence imperative

Social awareness is your ability to accurately pick up on other people’s emotions and understand what is really going on with them This means noticing how other people are feeling even if you don’t feel the same way. It’s easy to get caught up in your own emotions and forget to consider the perspective of the other person. Listening and observing are the most important elements …

Self-management an Emotional Intelligence imperative

Self-management is your ability to act or not act It is entirely dependent on your self-awareness and it is the ability to use your awareness to stay flexible and direct your behaviour positively. Some emotions create such paralysing fear or cloudy thinking that no reaction seems clear. Self-management is so much more than resisting explosive or problematic behaviour. The biggest challenge people usually face is managing …

Self-awareness an Emotional Intelligence necessity

Self-awareness is about understanding what makes you tick Self-awareness is your ability to accurately notice your own emotions in the moment and understand your typical reactions. Becoming more self-aware requires a willingness to focus on feelings that may be negative. You need to spend time thinking about where your feelings come from and why they are there; it is about understanding what makes you tick.   …

Winning over upset customers

Friction between you and a difficult customer is often made worse by how you interpret their behaviour. Get the full picture. Additionally although the customer's anger may seem to be directed at you, you are just the person they are venting to and don't take it too personally.

Tips for handling Group Presentations

Group presentations are often done poorly. The problem is often a combination of poor planning and coordination between group members and a fear of public speaking. Have each speaker plan their speech before you build the first slide; your slides should augment the presentation not be the presentation.

Using humour in your presentations

Humour can be a powerful tool if it is used to make a point Jokes without a point, in a presentation, can be distracting. Humour helps us capture attention, builds rapport, and makes our message more memorable if used effectively. Laughter also helps break tension, too much drama or tension is exhausting (Think Shakespeare’s use of line to break tension “Alas poor Yorick I knew him well”). Tips …

Email tips to get your message across

Keep your emails brief and focused on just one topic, this makes them more productive. Lengthy emails with multiple requests, too much information or multiple objectives hidden in the body of the text take longer to handle, are tougher to archive properly and can prove difficult to forward.

Presentation skills: Bullet points limit the presenter

Use the Picture Superiority effect (PSE) to increase engagement and reduce boring presentations. Bullet points lead to presenters reading instead of speaking. It is easy to begin reading what is on the screen when the screen is filled with text bullets, this is really boring to the audience.

Steps to creating a communications strategy

A communication strategy can be prepared for a variety of internal and external communication scenarios When creating a communications strategy it is important to remember that it is not a one-time project. If the communication in an organisation is unclear it can lead to confusion, disengagement and poor delivery.As the environment and role players change the communications strategy needs to be re-evaluated to fit the …

Body language tips for speakers

Body language tips to improve your speaking Improving your understanding and delivery of nonverbal communication takes time and practice to improve. First we need to recognise the power of nonverbal communication. Facial expressions Our faces show how we feel, even when we try and hide it. Learning how to read facial and body expression gives us insight into the accuracy and honesty of communication. We …

A compelling call-to-action

Before developing your call-to-action, be clear on what action you’d like your audience to take. Build the interaction around that call-to-action and point people to the next step.

4 key drivers of employee engagement

The ability to engage and retain valuable employees and their intrinsic knowledge has a significant impact on an organisation's bottom line. The attitude and actions of an employee's immediate manager can help enhance employee engagement or can sour the relationship and lead to employee disengagement and loss of key talent.

Why should you have a Mentoring Programme?

A Mentoring Programme can be difficult to implement but have numerous benefits to the individual and the organisation. Benefits of developing a Mentoring Programme: Help with on-boarding: Mentoring can help smooth the process of bringing new employees up to speed, and help redeploy existing employees in a new area of the organisation. Studies by Gallup show that the first few weeks of an employee’s new position is critical to …

5 Effective mentorship programme elements

To create an effective mentorship programme certain essential elements are necessary. To avoid ineffective mentorship programmes be aware of these key elements, they can be warning signs of failure. 1. Training A mentoring relationship requires training to be effective. Without any training less than 1 in 3 programmes (30%) deliver significant results for the participants (or the organisation). By training mentors you raise the success rate to …

Tips on writing a Wedding Speech

Start by making some notes of stories and experiences that you’ve enjoyed with the bride, groom or couple. Take into account the audience’s cultural background, age, familiarity with the happy couple, etc. By sharing a few stories that show who they are to you, the audience gains insight into your relationship. e.g. “I’ll never forget ...”

Tips on doing the wedding toast

Use stories and anecdotes to create an engaging wedding toast Long drawn out wedding toasts can put your guests to sleep. If you’re not used to public speaking don’t wing it, practice your speech (or get coaching). The speeches offer an opportunity for family and friends to gain insight into the parties involved and have some light fun. Notes on index cards (not word-for-word, but …

Effective adult education in the workplace

We believe what we see above that which we hear. Still the most powerful method to persuade or to positively change behaviour is to demonstrate the desired behaviour. For effective adult education don’t tell them what to do, demonstrate the desired behaviour and offer suggestions instead. Telling can bring out the inner stroppy child.

8 qualities of a great Mentor

What are the qualities of a great Mentor? Mentorship is becoming an essential element of dynamic innovative business. It helps develop talent and with Knowledge Management – sharing intrinsic knowledge. 1. Demonstrate integrity Great mentors have credibility and live their own advice, they walk their talk. It doesn’t mean they have all the answers, but it does mean they act as a positive role model. Good …

Mentorship a business essential

Mentorship programmes need to be aligned with the strategic goals of the organisation. The purpose of the relationship is to develop the protégé not only for the current job, but also for the future.

Employee engagement: the SCARF model

The key discoveries from neuroscience that impact Performance feedback and employee engagement. Our ability to make decisions, solve problems and collaborate with others, is often directly impacted by our responses to threats. When we learn to manage these threat responses we are able to increase engagement.

Slide design tips: Create a clear audience takeaway

Always start writing your speech, or presentation, with a clear message you want the audience to remember in mind. If 5 people spoke they should remember you spoke about ... what? Your message should relate to why the audience should care, and what they should do with the information.