Communication tips for Conflict Resolution

Conflict can be an opportunity to build relationships … or lead to the demise of them.

Avoid the Conflict Don’ts and find solutions which build and provide solutions. Beware the The 4 Relationship poisons.

Communication tips to help manage and build your relationships in the face of conflict.

Summary of Key points:

See as Opportunity, Clarify meaning, Remember to Use effective feedback (3-2-1), Reverse But’s, 100/1%, Humour, Shift perspective to engage your listener and find creative solutions

References for further study:

* J. Gottman: The Seven Principles

* C. Dweck: Mindset

* S. Achor: The Happiness Advantage

* M. Goulston: Just Listen

* K. Patterson: Crucial confrontations

Presentation – April 2011 Slideshare: Communication conflict solutions TM Conference

Communication in Conflict Resolution

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Richard Riche

Change Communication and Employee Engagement specialist at One Clear Message Consulting

Richard specialises in helping you build real human communication skills. Employee Engagement / Experience, Emotional Intelligence skills, building high performance teams and a great place you want to work. TED style speaking and presentation skills. Training, consulting and coaching.