Category: Human communication skills

Tips on creating clear congruent communication that engages our audience and leads to congruent  action.

5 tips for risk management during change

Effective risk management helps minimise the impact of threats and to capitalise on opportunities Every change comes with potential risks and opportunities. Most change initiatives originate out of the …

Effective strategy communication tips

Strategy communication tips: How do you share a strategy effectively within your organisation? These Effective strategy communication tips can help persuade employees of the importance and relevance of their …

Image selection in slide design

Image selection in slide design is about more than just typing the word or concept into Google, it is about clarifying your message and making each slide count. They …

Preparing for difficult conversations

When preparing for difficult conversations about behaviour, attitude or performance keep these top tips in mind. Approach it as a conversation, not a lecture! Gain perspective and remember our …

Winning over upset customers

Friction between you and a difficult customer is often made worse by how you interpret their behaviour. Get the full picture. Additionally although the customer's anger may seem to …

Tips for handling Group Presentations

Group presentations are often done poorly. The problem is often a combination of poor planning and coordination between group members and a fear of public speaking. Have each speaker …

Email tips to get your message across

Keep your emails brief and focused on just one topic, this makes them more productive. Lengthy emails with multiple requests, too much information or multiple objectives hidden in the …

Body language tips for speakers

Body language tips to improve your speaking Improving your understanding and delivery of nonverbal communication takes time and practice to improve. First we need to recognise the power of …

A compelling call-to-action

Before developing your call-to-action, be clear on what action you’d like your audience to take. Build the interaction around that call-to-action and point people to the next step.

Tips on writing a Wedding Speech

Start by making some notes of stories and experiences that you’ve enjoyed with the bride, groom or couple. Take into account the audience’s cultural background, age, familiarity with the …

Tips on doing the wedding toast

Use stories and anecdotes to create an engaging wedding toast Long drawn out wedding toasts can put your guests to sleep. If you’re not used to public speaking don’t …

Presentation skills: Feel, show, say

Top Presentation skills tip. When speaking practice feeling the emotion, showing it in your face and body language, then saying your line for more natural body language and sincerity.

The neuro-science of business feedback

When people feel criticised we become defensive and don't hear the message. 5 key areas of social reward (and threat) directly impact the brain: status, certainty, autonomy, relatedness and …

Fairness at work

It turns out we are far more stimulated by the idea of fairness than by free money. Our pleasure/reward circuitry is activated more when the offer is perceived as …

The power of price framing

We often use comparisons to assess value. Learn the skills Williams-Sonoma, The Economist and great sales organisations know to ensure your ideas and product have perceived value.

Listening skills beyond words

Relationships are a dance between two emotional human beings who colour each interaction through their own expectations, experiences, and history. Each of us has a different skill level when …

Become a buying preference

Think about what you have recently bought that you didn’t really need, but wanted. We buy mostly based on our emotional preferences (wants), not always on what we need. …

Performance feedback: Positive Tipping

Positive acknowledgement is the tipping point, it encourages positive behaviour. Criticism, with little or no acknowledgement, encourages apathy and disengagement. At work, and in relationships, when we get acknowledged …

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