Category: Emotional intelligence
The 6 Emotional Intelligence (EI) leadership styles According to Daniel Goleman, Richard Boyatzis, and Annie McKee (Primal Leadership) there are 6 different leadership styles we need to be aware of. …
Emotional Intelligence (EI) is our ability to become aware of and manage our emotions, as well as those of others.
As the rate of change and pressures increase in the workplace those with above average emotional intelligence competencies people will become more valuable than ever.
No two interviews are exactly the same, but as a general guide these interview tips will help with the types of questions that could come up in a typical …
Emotional intelligence requires humanity (empathy and character) to avoid moving to the dark side
Should we use Emotional Intelligence when dealing with people who are less mature, or demonstrate little EQ? EI is about more than being nice, it is a real world …
Is human connection suffering? We live in the most connected age ever, yet we are often more isolated than ever.
Trust is the key reason empathy is such a critical leadership skill. When trust is lacking in your team, you are not a leader; you are just a manager.
Developing empathy is a journey of shirting attitudes and developing habits, not a single step.
Empathy is an understanding of what another feels born out of our own experiences and sorrows. It is about connecting to our humanity, and acknowledging another’s experience of the …
Mindfulness is a paradox; it is both the easiest and the hardest thing to do. Mindfulness is ultimately most effective as a sensory experience of life.
Mindfulness is mental focus technique that enables us to stay focussed on what we are doing, as we are doing it and helps us develop happiness at work.
The ability to build and maintain trust in the workplace starts at the top, and then must be encouraged and developed through the rest of the organisation.
Taking back our personal power requires us to take control of our thoughts so that we don't give more energy and attention to areas of our lives that don't …
We are witnessing a trend towards people running businesses in a new way, putting other people and the planet alongside profit. Becoming 100 percent human at work is making …
Organisations are moving beyond "profit at all costs" and utilising the power of a Value-Based Corporate Social Responsibility (CSR) program to transform their culture and make their business sustainable. …
Values based leadership positively impacts the triple bottom line- people, planet, profits
Research shows that diverse teams are more innovative than groups that are more similar. Diverse teams are more effective in the key areas of problem-solving, conflict resolution, and creativity.
Don’t wait for your manager or organisation to engage you – take ownership and start to improve your personal Employee Engagement levels now. Many things can influence whether or not …
In customer service we need to recognise the customer is a human being who deserves to be treated with dignity and respect, this does not mean they are always …
Learn how this performance management x-factor will help your managers keep valuable talent, build an innovative high performance team and put the spark back in your organisation.
Becoming the architects of our culture is essential as it impacts and influences all or relationships. As work is where we tend to spend most of our waking life …
The study of Psychology in business is not about telling business what to do but a reciprocal relationship which draws insights from those with experience of what works at …
Building a great place to work is not the about providing the best extravagant perks, it is about satisfying our human emotional needs and developing working conditions that help …
Podcast on Emotional Intelligence and Employee Engagement
To create an innovation culture employees need to have a clear sense of what is expected of them, your long-term goals, and values. Your values should not only be …
Effective and Emotionally Intelligent performance management drives behaviours that increase engagement, embed these behaviours in the organisation's culture all in alignment with the organisation's strategic goals.
Do you feel like people sometimes don’t listen to you at work? We’re all guilty of not listening at one point or another in our lives. We tune others …
Gallup has identified a strong statistically significant link between levels of employee engagement, leadership effectiveness, and organisational success. The quality of the relationship with an employee’s immediate manager was …
Engagement, similar to discretionary behaviour, is brought to the table by employees, not something done to them. A key driver of employee engagement is the employee's sense of feeling …
Organisations can optimise their business results when their employees are fully engaged, have the opportunity to be more creative, and their interests are aligned with business outcomes. As employers …
Research suggests that workplaces with a solid organisational culture and positive work environment have a higher rate of employee satisfaction, Building Employee Engagement, productivity, employee retention as well as …
Learning to say no at work is an Emotional Intelligence essential We are often afraid of the consequences of saying “no” because we see compliance as part of our …
The 5 core Emotional Intelligence Skills in business – The X-Factor for Employee Engagement and success Business is all about relationships. Emotional Intelligence skills help increase Engagement (internal relationships) and build …
When we talk on the phone while checking email or talk on our cell phones while driving, we are unable to give either task sufficient energy or focus and …
For any task that takes attention to accomplish (e.g. learning to drive) we can only really concentrate on one task at a time.
Strategy communication tips: How do you share a strategy effectively within your organisation? These Effective strategy communication tips can help persuade employees of the importance and relevance of their …
In today’s highly competitive economy, building a Great place to work is one of the greatest competitive strengths we can have.
Are you acknowledging and rewarding the right attitudes and behaviours to build an Emotionally Intelligent attitude? What gets measured and acknowledged in your organisation gets repeated.
Our ability to utilise the time we have is more important than having time alone. Understanding why we procrastinate, the dangers of multitasking and managing our attention and energy …
Consider your facts, feelings and identity before approaching a difficult conversation.
Performance conversations are often not handled well in many organisations. Most of us don't like to be told what to do and we sometimes do the opposite of what …
Happiness benefits: Does your organisation pay lip service to the idea that “people are our greatest asset” or do they do something about it? Unfortunately in practice in many …
The conversations about building purposeful work is rapidly evolving with the emergence of new research focused on happiness and meaningful work (positive psychology). Similar to technology, purpose has become …
To improve our mental health and our ability to combat stress, it is important to surround ourselves with at least a few good friends and confidants. Social support helps …
Numerous studies have shown the positive effects of laughter on our physical and mental health. Happiness comes from being in the moment while constantly striving for perfection practically guarantees …
The Leadership lessons from legos are that doing meaningful work is rewarding in itself, and we are more willing to do more work for less pay when we feel …
Build an attitude of gratitude into your workplace. Experiments by psychologists Grant and Gino found that a simple “thank you” from a manager gave people a strong sense of …
Many think that success leads to happiness, but research shows our brains work the opposite way round. Here are seven tips to increase our levels of positivity.
We tend to judge others by their actions, and ourselves by our intent. Strive for balance, look for the intent behind other’s actions and ensure our actions are clear.
Cognitive-dissonance is only one of many biases that impact our relationships and colour our experience of life every day. We don’t like to believe that we could be wrong, …
The Benjamin Franklin Effect shows we grow to like people for whom we do nice things building social support with others.
Groundbreaking research demonstrates that when it comes to social support at work the support you offer provides greater returns over time, than the support you get.
Social support has been shown to reduce the physical and mental consequences of stress, whether that support is from a trusted group or from a valued individual.
Our brains love personal and emotionally compelling stories; they engage more of our brains and therefore are easier to remember than a set of facts.
Using our attentional spotlight is energetically costly so we need to use it sparingly. The functions using the pre-frontal cortex of our brains require considerably more resources than we …
Committing our focus and energy to our most difficult tasks, helps us get to success a lot faster than we might imagine.
An amygdala hijack is when we have an immediate and overwhelming emotional response to an event. An amygdala hijack triggers a “fight-or-flight” response in our brains which takes over …
Research has found that willpower is a limited form of mental energy that runs out as we use it. Unfortunately these depleting events are all too common in our …
The best approach to the GROW model is to remember that as a peer coach we are not necessarily an expert in the other person’s challenges. The model requires …
Emotional Intelligence: A vital skill for leaders is to become more self-aware, and to be able to recognise their (and other’s) emotions as they happen. Effective leaders learn to …
Imagine coming to work each day and being surrounded by team members who truly want to do a great job in everything they do. We can’t motivate someone else, …
Research shows that external rewards (and punishment) can be effective for algorithmic tasks, but they can have a devastating impact on heuristic tasks. Intrinsic motivators involve engaging in a …
Research shows that part of resilience is how you appraise the situation. Do you see the situation as a challenge or a threat?
Flow is the mental state of in which we perform an activity while fully immersed in a feeling of energised focus, full involvement, and enjoyment. Daniel Pink focuses on …
As emotional beings dealing with upset or disappointed customers can be challenging. Follow this step by step process to deal with difficult customers.
Relationship management is using your awareness of your own emotions and those of others to manage interactions successfully Relationship management involves clear communication and effective handling of conflict. It is the …
