Emotional intelligence Archive

Understanding the impact of Goleman’s 6 Leadership Styles on culture

The 6 Emotional Intelligence (EI) leadership styles According to Daniel Goleman, Richard Boyatzis, and Annie McKee (Primal Leadership) there are 6 different leadership styles we need to be aware of. The book shares the premise that it is not IQ or skills that make a truly great leader but a high level of emotional intelligence. The 6 leadership approaches comprise of four resonant (visionary, coaching, affiliative, democratic) …

7 Steps to improve your personal Employee Engagement levels

Don’t wait for your manager or organisation to engage you – take ownership and start to improve your personal Employee Engagement levels now.  Many things can influence whether or not we are fully engaged – changes in the organisation (particularly a change in/by a direct supervisor), our situation at home, the behaviour of our colleagues, challenging project changes and even world events. We can’t stay fully engaged without putting in a little …

Why in customer service “The customer is always right” is WRONG

In customer service we need to recognise the customer is a human being who deserves to be treated with dignity and respect, this does not mean they are always right. The idea of the customer is “always right” originated with Harry Selfridge, the founder of Selfridge’s department store in London, in 1909. The concept is often used by businesses to convince customers that they will …

Business psychology for success

The study of Psychology in business is not about telling business what to do but a reciprocal relationship which draws insights from those with experience of what works at work and shares new finding which can shape new behaviours and practices.

Creating an innovation culture

To create an innovation culture employees need to have a clear sense of what is expected of them, your long-term goals, and values. Your values should not only be promoted through your annual reports and beautiful artwork, but be manifest in how members of the organisation behave and spend their time.

Top 10 reasons people tune you out at work

Do you feel like people sometimes don’t listen to you at work? We’re all guilty of not listening at one point or another in our lives. We tune others out while we’re busy, concentrating on a task or when we are reading. Though we try hard to multi-task between tasks we are not always able to listen to someone who’s trying to talk to …

The Gallup Q12 assessment for measuring Employee Engagement

Gallup has identified a strong statistically significant link between levels of employee engagement, leadership effectiveness, and organisational success. The quality of the relationship with an employee’s immediate manager was found to still be the most powerful determining factor of employee engagement.

Learning to say no at work

Learning to say no at work is an Emotional Intelligence essential We are often afraid of the consequences of saying “no” because we see compliance as part of our role, for example in family matters. Other times we may feel that non-compliance will come at too high a price, e.g. you may not get that promotion or worse, lose the account or even your job. …

Emotional Intelligence Skills – the Employee Engagement X-factor

The 5 core Emotional Intelligence Skills in business – The X-Factor for Employee Engagement and success Business is all about relationships. Emotional Intelligence skills help increase Engagement (internal relationships) and build better customer relationships (external relationships). Perceiving – This is our ability to be aware of and understand our emotional state, as well as the emotional states of others.  It is about being aware of emotional signals and being able to accurately identify …

Effective strategy communication tips

Strategy communication tips: How do you share a strategy effectively within your organisation? These Effective strategy communication tips can help persuade employees of the importance and relevance of their company’s purpose (why we exist), and strategic goals (what we are going to do). These communication strategies will help you more effectively reach your employees, and gain buy-in that advances your strategy and improves your results. …

Brain smart time management

Our ability to utilise the time we have is more important than having time alone. Understanding why we procrastinate, the dangers of multitasking and managing our attention and energy are essential parts of Brain Smart time management.

Receiving feedback for development

Performance conversations are often not handled well in many organisations. Most of us don't like to be told what to do and we sometimes do the opposite of what we are told, even when the information would be helpful. Learning to hear and act on feedback is a skill we all need to learn in order to keep growing and developing skills.

Happiness benefits at work

Happiness benefits: Does your organisation pay lip service to the idea that “people are our greatest asset” or do they do something about it? Unfortunately in practice in many organisations short-term money decisions often trump people decisions, no matter how much they pay lip service to the idea that people are their most important asset. Luckily positive psychology research is changing the conversations around employee …

The Purpose economy as a business essential

The conversations about building purposeful work is rapidly evolving with the emergence of new research focused on happiness and meaningful work (positive psychology). Similar to technology, purpose has become a business imperative to keep up with fast paced change.

The benefits of social support

To improve our mental health and our ability to combat stress, it is important to surround ourselves with at least a few good friends and confidants. Social support helps reduce stress and build Employee Engagement in your team.

10 tips to help create happiness

Numerous studies have shown the positive effects of laughter on our physical and mental health. Happiness comes from being in the moment while constantly striving for perfection practically guarantees that we’ll be unhappy.

Leadership lessons from Legos

The Leadership lessons from legos are that doing meaningful work is rewarding in itself, and we are more willing to do more work for less pay when we feel our work has some sort of purpose (even if it is minuscule).

Be happier at work now

Many think that success leads to happiness, but research shows our brains work the opposite way round. Here are seven tips to increase our levels of positivity.

Cognitive Dissonance and social support

Cognitive-dissonance is only one of many biases that impact our relationships and colour our experience of life every day. We don’t like to believe that we could be wrong, so some of us may limit our intake of new information or avoid new ways of thinking that don’t fit in with our pre-existing beliefs. Psychologists call this the “confirmation bias.”

Social support at work

Groundbreaking research demonstrates that when it comes to social support at work the support you offer provides greater returns over time, than the support you get.

Beware the amygdala hijack

An amygdala hijack is when we have an immediate and overwhelming emotional response to an event. An amygdala hijack triggers a “fight-or-flight” response in our brains which takes over control from our logical rational faculties.

The GROW model for peer coaching and mentoring

The best approach to the GROW model is to remember that as a peer coach we are not necessarily an expert in the other person’s challenges. The model requires us to act as a facilitator, helping the mentee/coachee reflect and select the best options for them.

Igniting intrinsically motivated teams

Imagine coming to work each day and being surrounded by team members who truly want to do a great job in everything they do. We can’t motivate someone else, motivation comes from within, however we can inspire motivation and create an environment in which motivation thrives.

What is Intrinsic Motivation 3.0?

Research shows that external rewards (and punishment) can be effective for algorithmic tasks, but they can have a devastating impact on heuristic tasks. Intrinsic motivators involve engaging in a behaviour because it is personally rewarding and normally involve heuristic tasks.

The flow of intrinsic motivation 3.0

Flow is the mental state of in which we perform an activity while fully immersed in a feeling of energised focus, full involvement, and enjoyment. Daniel Pink focuses on self-actualisation as the key to employee motivation. Maslow's hierarchy of needs suggests that motivation flows from the more demanding lower survival levels to the higher aspirational levels. Pink suggests self-actualisation be divided into driving motives of …

Relationship management an Emotional Intelligence imperative

Relationship management is using your awareness of your own emotions and those of others to manage interactions successfully Relationship management involves clear communication and effective handling of conflict. It is the bond you build with others over time.  You need to be able to see the benefit of connecting with many different people, even those you are not so fond of.  Solid relationships are something that should …